Friction appears across multiple journeys
Book a Free Consultation 05 · KIKI Digital service
Product issues span multiple journeys, evidence sources and teams—and local fixes no longer create enough progress.
A product-level audit combining evidence analysis, detailed UX review, solution concepts and a prioritised improvement roadmap.
Does this sound familiar?
Choose this service when…
Analytics and feedback exist but are fragmented
Leaders need a defensible product roadmap
What you get
Clear outputs.
Useful decisions.
Connect the journeys. Design the way forward. Every output is designed to help your team decide and act—not simply add another report.
Included
01Review of multiple journeys
02Analytics, feedback and behavioural evidence
03Competitor and pattern analysis
04Detailed solutions for agreed priorities
05Product improvement roadmap and workshop
You leave with
✓ A connected product diagnosis
✓ Evidence-based priorities
✓ Solution concepts and a sequenced roadmap
How it works
A transparent path from context to action.
- Week 1
Knowledge transfer and set-up
Kick-off, stakeholder context, access, scope confirmation and testing preparation.
- Week 2
Evidence and market context
Competitor analysis, heatmaps and session recordings where available.
- Weeks 2–3
Detailed UX review
Analyse journeys, usability, content, interactions and cross-product friction.
- Weeks 3–4
Solutions and priorities
Develop design concepts, present the findings and agree priorities and roadmap.
Scope note: Journey and solution coverage is agreed in the proposal. Research depth depends on available access and evidence.
Not sure where to start?
Let’s make the next step clear.
A free 30-minute conversation to understand the challenge and identify the right starting point.
Book a Free Consultation