Users leave before completing a key journey
Traffic reaches the product, but people hesitate, abandon or fail to reach the intended outcome.
Book a Free Consultation UX Quick Audit · One critical journey
Find out why users struggle—and what should change.
A detailed UX diagnosis for digital products that need a clearer direction before investing in redesign.
20–25 hours7–10 business daysA$1,600 + GST
Finding 07 · High priority
The next action is unclear
Competing calls to action interrupt the journey and increase decision effort.
01Clarify the primary path
Recognise the signals
Something feels wrong.
The evidence is already there.
A UX Quick Audit turns warning signs into a shared explanation and a clear direction.
The team can see friction—but not its cause
Different stakeholders suggest different fixes, and the backlog grows without a shared diagnosis.
Support questions keep repeating
Users need help with actions that should feel clear, creating avoidable support and operational cost.
Important features are overlooked
Useful functionality exists, but people cannot discover it, understand it or use it confidently.
What the audit examines
From “something isn’t working” to here’s why.
We combine expert review with your product context and available evidence to diagnose the journey—not just list surface-level UI problems.
Critical journey review
We examine one important journey end-to-end and identify where clarity, momentum or confidence breaks down.
Heuristic evaluation
Navigation, content, forms, interaction patterns and feedback are checked against established usability principles.
Information architecture
We assess how information and actions are organised—and whether the structure supports real user intent.
Visual hierarchy review
We review emphasis, consistency, readability and whether the interface guides users toward the right decisions.
Impact and priority
Each finding is connected to likely user and business impact, then organised into a practical order of action.
Conceptual solution directions
You receive clear examples of how priority areas could improve, without prematurely committing to a full redesign.
PRIORITY MAP
KIKI DIGITAL · UX QUICK AUDIT
Critical journey findings
12priority findings
Illustrative report conceptYour primary deliverable
A report your team can understand—and use.
Instead of vague advice, every finding shows what is happening, why it matters and the most useful direction for improvement.
- ✓ Annotated screenshots that make each issue visible
- ✓ Severity and priority for every finding
- ✓ Clear explanation of why the issue matters
- ✓ Practical recommendation for improvement
- ✓ Concept directions for selected priority problems
- ✓ A concise next-step plan for your team
Clear scope. Clear investment.
UX Quick Audit
Best for one critical user journey where the team needs detailed diagnosis and conceptual solution directions.
Fixed investmentA$1,600 + GST
- Effort
- 20–25 hours
- Delivery
- 7–10 business days
- Scope
- One critical journey
Why KIKI Digital
Senior product thinking—without agency layers.
You work directly with Kiki, a senior UX and product designer with experience across travel, media, enterprise technology and emerging platforms.
See selected workAfter the audit
Clarity first.
Improvement when you’re ready.
The Quick Audit stands on its own. If you want support implementing the findings, the work can continue without starting the thinking again.
UX Quick Audit FAQ
Before we begin.
What do you need from us?+
Access to the relevant product, a short briefing, the journey you want reviewed and any useful analytics, customer feedback or support themes.
Does the audit include user testing?+
No. It is an expert-led evaluation using product context and available evidence. User testing can be scoped separately when validation with representative users is required.
Will we receive finished UI designs?+
No. The Quick Audit includes conceptual solution directions. Detailed wireframes or UI design belong in a Focused Audit or Product Experience Improvement engagement.
Can the A$800 Mini Audit credit be applied?+
Yes. For the same product and related scope, the full Mini Audit fee can be credited toward this larger audit.
Ready for clarity?
Let’s find out what’s holding the journey back.
Start with a free 30-minute consultation. We’ll discuss the product, the challenge and whether a UX Quick Audit is the right fit.
Book a Free Consultation